Terms and Conditions - Courses

1. Introductory Provisions

1.1. These terms and conditions (hereinafter referred to as the "Terms and Conditions") of the self-employed individual Alois Láznička, with registered office at V Koutech 9, Poříčí nad Sázavou, 25721, ID: 22271562 (hereinafter referred to as the "Supplier"), govern in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), the mutual rights and obligations arising between the Supplier and another person (hereinafter referred to as the "Customer") in connection with or based on a contract concluded via the Supplier's online store. The online store is operated on the website at www.laznicka-art.com (hereinafter referred to as the "Website") through the web interface of the store (hereinafter referred to as the "Store Interface").

1.2. The Terms and Conditions form an integral part of the contract between the Supplier and the Customer.

1.3. The contract between the Supplier and the Customer is concluded based on a written order (application). Written form includes email, orders via social networks listed on the Supplier's Website, and the Supplier's electronic order form (hereinafter referred to as the "Order") available on the Supplier's Website.

1.4. The Supplier is obliged to confirm receipt of the Order in writing; otherwise, the Order is not considered accepted. Order confirmation includes sending a confirmation email to the Customer's provided address.

1.5. The agreed terms of the contractual relationship can only be amended or terminated by express agreement of both contractual parties and under the conditions outlined in these Terms and Conditions.

1.6. The Supplier reserves the right to amend or supplement the Terms and Conditions. This does not affect the rights and obligations arising during the validity of the previous version of the Terms and Conditions.

2. Subject of Fulfillment

2.1. The subject of fulfillment is the provision of art courses for the public as offered by the Supplier for a specific period based on the Order (hereinafter referred to as the "Courses").

2.2. Art courses are divided into several types, the descriptions of which are publicly accessible on the Supplier's Website.

3. Supplier's Obligations

3.1. The Supplier undertakes to fulfill the advertised terms of the Courses, particularly regarding schedule, duration, price, quality, and instructional provision. The Course terms are published on the Supplier's Website in the list of courses. Additional obligations of the Supplier are specified in other sections of these Terms and Conditions.

4. Customer's Obligations

4.1. The Customer is obliged to attend the ordered Courses and pay for them properly and on time.

4.2. Participants are required to maintain order and good relationships with other participants and the instructor.

4.3. Taking photographs or videos of live models during Courses is prohibited.

4.4. The Supplier reserves the right to expel a participant from the Courses without a refund in cases of serious breaches of obligations.

5. Course Schedule

5.1 Course schedules are detailed on the Supplier's Website.

5.2. Breaks in the art studio may differ from public school holidays. Participants will be informed about exact dates of breaks, holidays, and makeup classes at least three working days in advance.

5.3. Course commencement is specified in the current course offerings on the Website. The Supplier reserves the right to postpone the start or end of a course by one week for technical reasons.

5.4. If serious reasons prevent the Courses from being conducted as planned, the Supplier may arrange an alternative method of instruction. Customers will be notified in advance.

5.5. Customers are entitled to make up a missed class if they notify the Supplier in writing, by phone, or electronically at least 24 hours before the scheduled class. Missed classes can be made up in another course by prior agreement or during a specially designated replacement session.

6. Course Fees

6.1. The course fee is determined based on the Customer's Order according to the specific course details.

6.2. The fee covers a specified number of instructional blocks (as per the course description).

6.3. Customers may join an ongoing course, with fees reduced proportionally, but only by agreement with the Supplier.

7. Payment Terms

7.1. Customers must pay the course fee in full before the course begins.

7.2. If the Customer wishes to claim a discount (see Article 8), they must notify the Supplier and provide valid proof (e.g., ISIC card, voucher) in advance. Discounts cannot be applied retroactively.

7.3. Course fees can be paid in cash or by bank transfer.

7.4. Cash payments may be made at the Supplier's premises during course hours.

7.5. For bank transfers, the Supplier will issue an invoice (tax document) for the full amount. The Customer must adhere to the payment deadline.

8. Discounts

8.1. The Supplier offers the following discounts: student discounts and discounts for purchasing multiple courses simultaneously.

8.2. Student discounts: 20% for purchasing one course.

8.3. Discounts for multiple courses: 20% for two courses; 30% for three or more.

8.4. Discounts cannot be applied retroactively and cannot be combined.

8.5. The Supplier is not obligated to inform the Customer about available discounts.

9. Course Quality and Instruction

9.1. The Supplier ensures the appointment of Czech or foreign instructors according to course specifications.

9.2. The Supplier guarantees that courses will take place on designated days and times.

9.3. Courses will meet the advertised quality level, adjusted to the group's skill level at the instructor's discretion.

9.4. The Supplier will adhere to maximum participant limits specified for each course.

10. Complaints

10.1. If the client is dissatisfied with the quality of teaching, they are required to inform the provider in writing using the complaint form available on the provider's website.

10.2. The provider reserves the right to review the reasons for the complaint and propose an alternative solution to the client, such as allowing a transfer to another course, transferring the course fee to the next term, or refunding the course fee to the client (in all cases, this involves returning an appropriate portion of the course fee, i.e., after deducting the amount for lessons or blocks already completed).

10.3. The provider, or an employee authorized by them, undertakes to decide on the complaint without undue delay.

11. Recognition of Complaints

11.1. Reasons for complaints caused by obstacles on the part of the client will not be considered valid.

11.2. The provider is not responsible for failing to fulfill obligations under the order due to force majeure.

12. Breach of Contract, Order Cancellation

12.1. The client loses the right to a refund of the course fee in the case of obstacles on their part that prevent regular attendance (such as changes in the client's schedule or other circumstances under which they enrolled in the course). In this case, the provider retains the right to the full payment of the course fee.

12.2. If the course was registered electronically, the client has the right to cancel the order without stating a reason within 14 days of submitting the order. After this period, the order is considered binding and is subject to the same conditions as a binding registration made at any of the provider's facilities.

12.3. Requests for changes or cancellations of an order must always be submitted by the client via email or in person at the provider's premises. A request is considered received if the provider has confirmed its receipt in writing.

12.4. Cancellation fees: If a registered participant cancels an artistic course, they are obliged to pay cancellation fees:

12.4.1. 15 or more days - no fee

12.4.2. Less than 14 days before the start of the course - 50% of the course fee

12.5. Cancellation fees may be waived for serious reasons, including serious reasons on the part of the client. Alternatively, the situation may be resolved by scheduling a substitute term.

13. Client's Personal Data

13.1. By submitting or signing the order, the client provides the provider with their personal data: name, surname, email address, phone number, and optionally their year of birth and address.

13.2. By signing or submitting the order, the client confirms that the personal data they have provided is accurate and truthful and agrees to its processing and use for the purpose of contacting the provider's students for an indefinite period.

13.3. Providing personal data is voluntary, and the client has the right to access it, the right to revoke consent to its use at any time, and, in case of a violation of their rights, the right to contact the Office for Personal Data Protection.

13.4. The provider undertakes to handle personal data in accordance with Act No. 101/2000 Coll., on the Protection of Personal Data, as amended.

13.5. During the courses, the provider is authorized, and the client, student, client, and/or participant acknowledges this, to take photographs and audio-visual recordings of the course proceedings, including participants and present persons, as well as created works, free of charge. Any recordings are taken openly, and all individuals who might be recognizable in the recordings are always notified in advance and have the option to opt out of being recorded.

13.6. The provider takes photographs and recordings for the purpose of documenting the services provided and for showcasing examples on the internet and in its promotional materials.

13.7. The client, student, client, and/or participant grants the provider a free, non-exclusive license to use their work created during the courses provided by the provider. This license is non-exclusive, territorially unlimited, and valid for the duration of proprietary rights. The provider is not obligated to use the license. Based on the granted license, the provider is authorized to use parts of the work or the entire work and/or its reproductions at their discretion, individually or as part of a collective work, combine it with other works, publish it, or use it as a template or model during courses in its informational and promotional materials.

14. Final Provisions

14.1. Unless otherwise stated in these terms and conditions, the legal relationships between the contracting parties are governed by the relevant provisions of Act No. 89/2012 Coll., as amended.

14.2. The wording of these terms and conditions is binding for the contracting parties. These terms and conditions are valid and effective as of November 23, 2024.